Returns & Exchanges

At La Prairie, we are committed to your satisfaction and offer a complimentary return service for products purchased on our website within 30 days of receipt. All returned items must be in their original, unopened condition and accompanied by the original packaging to be eligible for a full refund.

Return Process

• 1.
  Initiate Your Return

  Log in to your account and navigate to your order history to select the items you wish to return and generate a digital return authorization.

• 2.
  Prepare the Package

  Carefully place the unused luxury products and the original packing slip into the shipping box, ensuring the items are securely cushioned.

• 3.
  Attach Shipping Label

  Affix the prepaid return shipping label provided in your original order or via email to the outside of the parcel, removing any previous labels.

• 4.
  Drop Off and Track

  Deliver your package to the designated courier location and retain your tracking number to monitor the status of your refund processing.