Frequently Asked Questions
Expert guidance on your journey to timeless beauty.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What is your return policy?
We offer a 30-day return policy for products in their original, unopened packaging. Please contact our client services team to initiate a return and receive a complimentary shipping label.
Are your products suitable for sensitive skin?
All La Prairie products are formulated with the highest quality ingredients and undergo rigorous dermatological testing. However, we recommend reviewing the ingredient list or consulting with an online specialist if you have specific sensitivities.
Do you offer international shipping?
Currently, we ship to a select number of countries. Please use the country selector on our website to see if delivery is available in your region and to view local shipping rates.
How do I determine the best skincare routine for my needs?
We invite you to use our 'Skincare Finder' tool or book a virtual consultation with a La Prairie Beauty Advisor for a personalized assessment of your skin's unique requirements.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a seamless checkout experience.